Last Updated: 01/12/2025
Ithonga Homeopathic Healings (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently and securely in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, or interact with us.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information you provide directly
Full name
Contact details (email, phone number, address)
Delivery address
Payment information (processed securely through third-party providers; we do not store card details)
Queries or messages submitted through forms or WhatsApp
Account details if you register on our website
1.2 Automatically collected information
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages viewed
Time spent on pages
Cookies and tracking data for analytics
1.3 Information from purchases
Order history
Products purchased
Billing and delivery details
Communication records related to your orders
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfil your orders
To deliver products to your address
To contact you regarding your order or enquiry
To provide customer support
To send updates, promotions or wellness information (only with your consent)
To improve our website, user experience, and products
To comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
3.1 Service Providers
Courier and delivery companies
Payment processors (e.g., PayFast, PayPal, banks)
Website hosting and IT support providers
Email or SMS communication services
These service providers only process your information for the purpose required and are required to keep it confidential.
3.2 Legal Requirements
We may disclose your information if required by:
Law enforcement
Court order
Regulatory authorities
4. How We Protect Your Information
We use appropriate technical and organisational measures to safeguard your personal data, including:
Encrypted payment processing
Secure servers and SSL website protection
Restricted access to personal information
Regular security updates and monitoring
POPIA-aligned data handling procedures
5. Cookies and Tracking
Our website uses cookies to:
Improve website performance
Remember your preferences
Analyse website traffic
Enhance your shopping experience
You can disable cookies through your browser settings, but some features may not function properly.
6. Your Rights Under POPIA
You have the right to:
Request access to your personal information
Request correction or deletion of your information
Withdraw consent for marketing communication
Object to the processing of your information
Lodge a complaint with the Information Regulator of South Africa
Information Regulator Contact:
Website: https://www.justice.gov.za/inforeg/
7. Retention of Personal Information
We retain personal information only as long as necessary to:
Provide our services
Fulfil legal obligations
Resolve disputes
Maintain accurate business records
You may request deletion of your information at any time.
8. Marketing Communication
You will only receive newsletters, product updates or promotional messages if:
You subscribed voluntarily
You made a purchase and agreed to receive updates
You may unsubscribe at any time by clicking “unsubscribe” or contacting us.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for:
Their content
Their privacy practices
Their data handling policies
We encourage you to review their Privacy Policies.
10. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13.
Parents may contact us to request removal of such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new “Last Updated” date. Continued use of our website means you accept the updated policy.
12. Contact Us
For any questions, data requests or complaints, please contact:
Ithonga Homeopathic Healings
Email: info@ithonga.co.za
Phone: 066 156 0839
Address: 280 Steve Biko Road, Gezina, Pretoria, South Africa